Man With Van Haringey Terms and Conditions
These terms and conditions set out the basis on which Man With Van Haringey provides vehicle-and-driver moving services, including removals, collections, deliveries, and related transport support. By making a booking, confirming a job, or accepting the service, the customer agrees to be bound by these terms. They are designed to keep the process clear, fair, and efficient for both parties.
Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Haringey. References to “you” and “your” mean the customer, sender, recipient, or the person making the booking. These terms apply whether the move is domestic, commercial, single-item, or multi-item, unless we agree otherwise in writing.
We may update these terms from time to time to reflect operational changes, legal requirements, or improved service standards. The version that applies is the one in force at the time your booking is accepted. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full effect.
1. Booking Process
A booking is only confirmed when we have accepted the job details and, where required, received any agreed deposit or payment authorisation. A request for a quote does not itself create a binding booking. The information you provide must be accurate and complete, including item descriptions, addresses, access conditions, parking restrictions, floor levels, and any special handling needs.
When you place a booking with Man With Van Haringey, you must ensure that the move can be completed within the stated time frame using the agreed vehicle size and crew. If the actual job differs materially from what was described at the time of booking, we may revise the price, alter the vehicle allocation, or refuse to proceed until a new arrangement is agreed.
We reserve the right to decline or cancel a booking if it would place staff, property, or vehicles at unreasonable risk, if it involves prohibited goods, or if there is a serious mismatch between the booking information and the work presented on arrival. Any estimate provided is based on the details supplied and is subject to change if those details are incomplete or inaccurate.
It is your responsibility to obtain any permissions needed for access, parking, loading, unloading, or use of lifts and service areas. We are not responsible for delays caused by restricted access, traffic controls, building policies, or the absence of any required authorisation. If waiting time is incurred, it may be charged at the rate notified at booking or at the standard applicable rate.
2. Pricing and Payments
Prices may be based on time, distance, load size, manpower, or a combination of these factors. Any written or verbal estimate is provided in good faith according to the information supplied, but it is not a fixed price unless expressly stated. The final cost may differ if the job takes longer than expected, requires additional stops, involves extra labour, or includes services not originally included.
Unless otherwise agreed, payment is due on completion of the service on the day of the job. We may accept bank transfer, card payment, or other approved methods. Cash payment, where permitted, must be made in full before unloading is completed or at the time specified by the driver or office representative. Any booking deposit paid in advance may be non-refundable where stated.
If your booking includes additional charges, such as congestion-related delays, ULEZ or clean air related charges, parking fees, tolls, stair carries, long carries, dismantling, reassembly, or disposal fees, these may be added to the final invoice where applicable and explained as soon as reasonably possible. You agree to pay all sums due without deduction, set-off, or counterclaim unless required by law.
Late payment may result in administration charges, interest, or recovery action where allowed by law. If a payment is reversed, dishonoured, or declined after the service has been completed, you remain liable for the full amount plus any associated bank or recovery charges. Title to any goods moved is not affected by payment disputes, but we may withhold further services until outstanding balances are cleared.
3. Cancellations, Rescheduling, and Waiting Time
If you wish to cancel or reschedule a booking, you must notify us as early as possible. Cancellation fees may apply depending on the notice given, the resources reserved, and whether the team has already been dispatched. Where a vehicle and crew have been allocated specifically to your job, we may charge a reasonable cancellation fee to cover lost time and costs.
We may cancel or postpone a booking due to unsafe conditions, adverse weather, traffic disruption, vehicle breakdown, staff illness, incomplete booking information, or circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative time where possible. Our liability for cancellation in these circumstances is limited to a refund of any prepayment for the unperformed part of the service, unless otherwise required by law.
If we arrive and cannot start or complete the work because you, your representative, or the recipient is unavailable, or because access is not ready, waiting time may be charged. If the job is abandoned because no suitable access or instructions are available, the booking may still be chargeable in full or in part. We may leave the site if excessive delay creates operational or safety issues.
4. Customer Responsibilities
You must ensure all items are properly packed, labelled, and ready for transport unless you have specifically paid for packing assistance. Fragile, valuable, or unusually heavy items should be declared in advance. You are responsible for removing personal data, securing confidential materials, and backing up electronic devices before transport. We are not liable for data loss unless directly caused by our negligence.
It is your duty to disclose any item that may require special handling, including pianos, glass, antiques, artwork, electrical appliances, or items with residual fuel, oils, batteries, or sharp edges. You must not include illegal, hazardous, flammable, explosive, or otherwise restricted goods unless we have expressly agreed in writing and the law permits carriage. We may refuse any item that presents a danger to people or property.
5. Liability and Insurance
We take reasonable care in handling your belongings, but our liability is limited to loss or damage caused directly by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, items packed by you that are inadequately protected, or damage arising from normal wear and tear, temperature changes, or the inherent weakness of an item.
Where an item is particularly valuable, rare, or fragile, you should arrange your own insurance cover unless we have agreed in writing to accept a higher level of responsibility. Any claim must be reported as soon as reasonably possible and supported by evidence, including photos, item descriptions, and purchase details where available. Failure to notify us promptly may affect any claim outcome.
Our total liability for any claim arising from a single booking will be limited to the total amount paid or payable for the specific service, except where the law does not allow such a limitation. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
We are not liable for indirect, incidental, or consequential losses such as loss of profit, loss of business, missed appointments, emotional distress, or loss of opportunity, unless such loss is a direct and foreseeable result of our failure and the law provides otherwise. If your actions contribute to a loss, our responsibility may be reduced proportionately.
6. Waste, Disposal, and Regulatory Compliance
If the service includes removal of waste, unwanted items, or cleared goods, you must make clear in advance what is to be collected. We may only carry, store, transfer, or dispose of waste in compliance with applicable UK waste regulations and licensing requirements. We reserve the right to refuse waste that is hazardous, contaminated, unlawful, or likely to breach environmental rules.
You confirm that any waste presented for collection is lawful to remove and that you have the right to dispose of it. You must not place prohibited items into the load, including asbestos, chemicals, clinical waste, gas cylinders, oils, solvents, paints, or electrical items that require special treatment unless specifically agreed and lawfully handled. We may request further details before accepting any such load.
If a job requires disposal at a licensed facility, recycling centre, or transfer station, related charges may be added to the quotation or final invoice. Documentation may be issued where appropriate to show lawful transfer or disposal. You agree that any items designated for waste are no longer wanted and may be handled, transported, sorted, or disposed of as we consider appropriate within the law.
We are not responsible for the contents of sealed bags, boxes, or containers unless we have been asked to inspect and confirm their contents. You remain responsible for ensuring that any waste handed over complies with the law and does not contain concealed hazardous materials. If unlawful waste is discovered, the service may be suspended and any associated costs passed to you where permitted.
7. Service Limitations and Delays
We will use reasonable efforts to arrive at the agreed time, but all times are estimates unless expressly guaranteed in writing. Delays may occur because of traffic, weather, access issues, loading restrictions, or events outside our control. We are not liable for losses caused by delay unless the delay results directly from our negligence and is not otherwise excluded by these terms.
Where a move requires dismantling, reassembly, carrying goods upstairs, navigating narrow access, or using shared building facilities, completion times can vary. You accept that some goods may need to be moved in stages or with adjusted methods for safety. If conditions are materially different from those described at booking, we may revise the service plan or price accordingly.
We may assign substitute drivers, vehicles, or assistants where needed to complete the work. This will not affect the validity of the booking, provided the service remains substantially the same. Any advice given by our team about packing, lifting, storage, or route planning is informal and should not be treated as a guarantee unless confirmed in writing.
8. Complaints, Claims, and Disputes
If you believe there has been an issue with the service, you should notify us promptly with relevant details. Claims for damage or loss should be made as soon as possible and no later than a reasonable time after completion, unless a different deadline is required by law. We may ask for photographs, item evidence, and other information to assess the matter fairly.
We will review valid concerns in good faith and may offer a repair, replacement contribution, refund, or other appropriate remedy where justified. Any remedy will depend on the nature of the issue, the evidence provided, and the extent of our responsibility. Using or disposing of a damaged item before allowing inspection may affect the assessment of the claim.
Nothing in these terms prevents you from using any statutory rights that cannot be waived. However, informal statements made before or after booking do not override the written terms unless confirmed by an authorised representative in writing. Where a dispute arises, both parties should first attempt to resolve it reasonably and promptly.
9. Governing Law
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law provides otherwise. If any term is inconsistent with applicable law, the lawful interpretation will apply to the fullest extent possible.
By booking with Man With Van Haringey, you confirm that you have read, understood, and agreed to these terms and conditions. These terms form the complete agreement between the parties for the relevant booking, subject only to any written variation signed or otherwise authorised by us.