Terms and Conditions for Man With Van Haringey
These Terms and Conditions set out the basis on which Man With Van Haringey provides man and van transport services, removals support, loading and unloading assistance, and related collection or delivery work within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. If any part of these terms is not clear, the customer should ensure they understand the service scope before confirming the booking. These terms apply to domestic and commercial customers unless a separate written agreement has been made.
The purpose of these terms is to describe how a booking is made, how payment is handled, what happens if plans change, and where liability sits for delays, loss, or damage. They also explain the customer’s responsibilities where goods are being transported, stored temporarily during transit, or collected for disposal. For the avoidance of doubt, Man With Van Haringey services are provided subject to the vehicle capacity, crew availability, access conditions, and lawful instructions given by the customer.
A booking may be made by telephone, email, online form, or any other method accepted by the company from time to time. A booking is not confirmed until the company has accepted the job details and, where required, received a deposit or written acknowledgement. The customer must provide accurate information at the time of booking, including pickup and delivery addresses, floor levels, parking constraints, item descriptions, approximate volume, and any special handling requirements. If the information given is incomplete or inaccurate, the service may be adjusted and additional charges may apply.
Before acceptance, the company may request photographs, item lists, or further details to assess the suitability of the service. This is especially relevant where large, fragile, heavy, or awkward items are included. The company reserves the right to refuse or revise a booking where the goods, site access, or intended loading conditions present a health and safety risk, exceed vehicle limits, or appear to involve restricted, illegal, or unsafe items. Any booking made by one person on behalf of another is treated as authorised by the customer and remains subject to these terms.
Once a booking is accepted, the date, time, estimated duration, and service scope are reserved for the customer. The customer is responsible for ensuring that the site is ready at the agreed time, that items are packed appropriately, and that access arrangements are available. Delays caused by the customer, including waiting for keys, lift access, loading instructions, or completion of packing, may be charged as additional time. Where the booking requires permits, parking arrangements, building access approval, or security clearance, these must be arranged in advance unless the company agrees in writing to do so.
All prices are stated in pounds sterling and may be quoted as fixed-rate, hourly, or estimate-based depending on the nature of the job. Estimates are based on the information provided and may change if the actual service differs from the original description. Additional charges may apply for extra stops, stairs, congestion, long carries, waiting time, dismantling or reassembly, packing materials, or disposal of waste. Man and van Haringey quotes are generally based on the understanding that the work can be completed within the time, access, and load conditions described at the time of booking.
Payment terms will be confirmed when the booking is accepted. The company may require a deposit in advance to secure the booking, with the balance due on completion of the job unless otherwise agreed. In some cases, payment may be required prior to unloading or before the goods are released. Accepted payment methods may include bank transfer, card payment, or cash where permitted by the company. Any bank charges, chargeback fees, or costs arising from failed payment attempts may be recovered from the customer to the extent allowed by law.
If the customer fails to pay any amount due, the company may suspend further services, retain goods where lawful until payment is received, and pursue recovery of outstanding sums through reasonable means. Unless stated otherwise, all quotations exclude VAT and third-party costs such as tolls, parking charges, congestion-related fees, or disposal charges. If VAT becomes payable, it will be added at the applicable rate. The company may amend prices where the customer requests changes after the quote has been given, or where the job description materially differs from the original booking details.
Cancellation and rescheduling requests should be made as early as possible. If the customer cancels after the booking has been confirmed, the company may retain the deposit to cover administration, lost availability, and preparation costs. Where cancellation occurs very close to the appointment time, or where the crew has already attended, a further charge may be applied reflecting the time reserved and any work already undertaken. If the customer wishes to reschedule, the company will try to accommodate the request, but availability is not guaranteed and may be subject to revised pricing.
The company may cancel or postpone a booking if there are circumstances beyond its reasonable control, including vehicle breakdown, severe weather, road closures, staff illness, or unsafe site conditions. Where this happens, the company will use reasonable efforts to rearrange the service or refund any amount paid for the undelivered portion of the job, subject to any non-recoverable costs already incurred. The company is not liable for indirect losses caused by a cancellation, including lost earnings, missed appointments, or inconvenience, unless such liability cannot be excluded under law.
Liability for loss or damage is limited as set out in this section. The company will take reasonable care when handling items, loading vehicles, and transporting goods, but the customer remains responsible for ensuring that items are suitable for transport and properly packed unless packing has been expressly included in the service. Fragile goods, antiques, glass, electronics, and high-value items are carried at the customer’s risk unless the company has agreed in writing to a higher level of protection or a declared value arrangement. The customer should notify the company in advance of any item that requires special handling.
The company will not be responsible for damage arising from pre-existing faults, poor packaging, hidden defects, ordinary wear and tear, unsecured items, or the movement of goods that were packed by the customer. Nor will the company be liable for delays caused by traffic, road restrictions, weather, delays at building access points, or actions by third parties. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Where liability is accepted, it will be limited to the direct loss actually caused and proven by the customer.
Customers must ensure that all goods handed over for transport are lawful to move and are not prohibited, dangerous, stolen, or otherwise restricted. The company may refuse to carry any item it reasonably believes to be unsafe, illegal, hazardous, or unsuitable for the vehicle or crew. This includes, without limitation, firearms, explosives, controlled substances, corrosive materials, gas cylinders, live animals, and waste requiring specialist collection. If such items are discovered after the booking begins, the company may stop the job and charge for time already spent and any return journey or disposal-related costs incurred.
Where the service includes removal of unwanted items or waste, the customer must comply with all applicable waste regulations. The customer is responsible for ensuring that any waste handed over is accurately described, separated where necessary, and not contaminated with prohibited materials. The company may operate as a carrier, broker, or waste collector only where legally permitted to do so and may require information about the source and type of waste before accepting it. Waste must not be presented in a way that suggests fly-tipping, unlawful disposal, or breach of duty of care rules.
If the job involves disposal of household or commercial waste, the customer confirms that they have the right to transfer the waste and that it is lawful for the company to collect and transport it. The company may decline loads that require specialist licensing, treatment, or documentation beyond the scope of the agreed service. Any costs associated with landfill charges, recycling fees, transfer station fees, or lawful disposal routes may be added to the booking. The customer remains responsible for declaring any hazardous or regulated waste before collection. Failure to do so may result in cancellation, additional charges, or referral to the relevant authorities where required by law.
For services that include lifting, carrying, dismantling, or assembly, the customer must provide a safe working environment. This includes sufficient access, adequate lighting, reasonable parking where possible, and clear instructions regarding fragile surfaces, staircases, narrow halls, or restricted entrances. The crew may refuse to carry out an instruction that appears unsafe or likely to cause damage. If access is delayed because of locked doors, absent keys, blocked entrances, or poor site preparation, waiting time may be charged. The company may also adjust the work method to protect staff, property, and the goods being moved.
Any time estimate given is a professional estimate only and not a guaranteed completion time unless expressly stated in writing. Factors such as traffic, building rules, loading conditions, weather, and the volume of items may extend the job duration. Where the company reasonably believes that the service will exceed the booked time or exceed the scope agreed, it may notify the customer and request instructions. If the customer declines to proceed, the company may stop the work and charge for time already spent and any unavoidable costs incurred. A Man With Van Haringey booking therefore depends on the customer providing timely cooperation throughout the job.
Any complaint about the service should be raised promptly and in writing so that it can be investigated. The customer must provide reasonable evidence of the issue, including photos, descriptions, or other relevant information where available. The company may request the return of damaged goods for inspection or further information from the customer before deciding whether any remedy is due. If a claim is accepted, the company may choose to repair, replace, refund, or otherwise compensate the customer to the extent required by law and no further. No claim will be considered for issues not reported within a reasonable time after the service has ended.
These terms may be updated from time to time to reflect changes in law, operational practice, insurance cover, or service structure. The version in force at the time of booking will apply to that booking unless a written agreement says otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply in full. No failure or delay by the company in enforcing any right shall operate as a waiver of that right.
The customer may not transfer or assign the booking without the company’s prior written consent. The company may use subcontractors or qualified third parties to perform all or part of the service where necessary, while remaining responsible for the parts of the work it has agreed to provide. The customer must not demand unlawful conduct, unsafe lifting, or any action that would breach road traffic, parking, environmental, or waste obligations. Any special instructions should be disclosed before the job starts so that the company can confirm whether they are practical and lawful.
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with the service, these terms, or any non-contractual obligation connected to them. If a customer is a consumer, they may also benefit from any mandatory rights that apply under UK consumer law. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions for Man With Van Haringey.